Refund policy

If you receive the wrong wine in your order we will replace your bottle and rebate any delivery costs you incur.

If your wine is corked (or suffering from a clear fault) or incurs bottle damage, please contact us immediately by email and we will organise a refund. We may request the return of the damaged product before a refund is given so that we can make an assessment as well.

We will not refund a purchase because you didn't like the wine. 

To start a return, you can contact us at hello@vinogusto.co.uk If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@vinogusto.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.