Shipping policy

FREE SAME DAY LOCAL DELIVERY - BURY ST EDMUNDS

Local delivery within 5km of our Bury St Edmunds shop is made by Bury St Edmunds EcoCarriers service. Orders placed before 1pm will be delivered same day between 3-6pm, Monday - Saturday. Orders placed after the cut off time will be delivered next working day (Monday - Saturday).

Please give details of a safe location for your parcel to be left if you are not going to be in. You can contact EcoCarriers directly on 01284 413441, or hello@ecocarriersbse.co.uk if you forget to leave a note at checkout.

The 5km area covers Bury St Edmunds town centre, Moreton Hall, Lark Grange, Marham Park, Gt Barton, Nowton, Horringer, Westley, the Fornhams. Please contact us if you live in any of these areas and don't see the local delivery option available to you.

Full details about the service can be found: https://ecocarriersbse.co.uk/bury-shop-drop-deliveries-by-bike/

WIDER LOCAL DELIVERY

Local delivery within 20km of our Bury St Edmunds shop is made by the Vino Gusto team. Orders placed before 1pm will be delivered within three working days. There is a minimum spend of £20 for this service.

Please give details of a safe location for your parcel to be left if you are not going to be in.

NATIONAL DELIVERY

Next Working Day Delivery
UK Mainland (England, Wales, Scottish Borders & Central Scotland)

Orders must be placed before 12pm for next working day delivery (Monday - Thursday). Orders placed before 12pm on Friday will be delivered on Monday.

To order wine for national delivery, we have a minimum order requirement of £20. Orders over £150 receive free shipping. Otherwise there is a £10 charge.

Saturday Delivery

Orders must be placed before 12pm on Friday for delivery on Saturday.

Unsuccessful deliveries will be attempted the next working day if nobody is available to accept the delivery, unless you specify a place to leave the shipment. If a request is made for wine to be left unattended, Vino Gusto will not be held responsible if the wine goes missing after the courier has delivered it.

If a delivery has not arrived in the timeframe, please let us know. Although the courier should tell us if there are any breakages, please let us know of any damage within 24 hours of receipt, so we can investigate.

Please note that we are currently unable to ship to Northern Ireland.